WRITE with structure
→ Learn sentence patterns, build strong foundations, and grow your writing skills.
RESPOND with an email message
→ Respond with an email. Use full sentences, include a greeting and closing. Be clear and polite. You may ask a question or add a detail if needed.
RETURN REQUEST
From a Store (Customer Service)
Subject: Return Request
Dear [Name],
We received your request to return the item you purchased last week. Before we can process the return, we need a little more information. Could you let us know the reason for returning the item? This helps us improve our service and also ensures we can handle your request correctly. Once we receive your reply, we’ll send you a prepaid label and instructions for shipping it back. Please reply as soon as possible so we can move forward.
Sincerely,
Customer Care Team