WRITE with structure
→ Learn sentence patterns, build strong foundations, and grow your writing skills.
RESPOND with an email message
→ Respond with an email. Use full sentences, include a greeting and closing. Be clear and polite. You may ask a question or add a detail if needed.
YOUR RECENT ORDER
From a Sales Clerk
Subject: Your Recent Order
Dear Customer,
Thank you for shopping with us. I’m writing to let you know that the item you purchased has arrived at our store. We want to make sure you receive it in the way that works best for you. We can ship it directly to your home, or you may pick it up in person at the customer service desk. We’re open every day until 8 p.m. Please confirm your preference at your earliest convenience so we can prepare the order properly.
Sincerely,
Angela – Customer Service
Listen and Respond by Email
Your Email Response: ______________________________________________