Messages 18

Oct 11

Written By English w/ Nabi

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A Customer’s Question About a Charge

Subject: Question About Our Latest Invoice

Hello Dana,

I’m reviewing the invoice for our office cleaning service and noticed a charge for an additional visit.

Our usual schedule is twice a week. I checked our calendar, but I couldn’t find a request for another visit this month.

Could you send me the date of the extra service and let me know who requested it? I’d like to understand the charge before approving the invoice.

There may be a detail I’m missing, so I appreciate your help checking it.

Best regards,
Ben Walker
Office Manager

VOCABULARY

Write the words or expressions from the message that are new to you or that you want to review.

DISCUSSION QUESTIONS

Share your thoughts. Use details from the message to support your answers.

What has Ben checked, and what does he still need to know?
How does he question the charge without claiming that it is definitely wrong?
Why would the date and the requester’s name help him decide what to do next?

English w/ Nabi

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I am passionate about helping learners sound more natural and communicate with confidence in everyday situations. Through my lessons, books, and learning resources, I strive to make English accessible, encouraging, and rewarding for learners of all levels.

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