LISTEN with understanding
→ Hear the passage. Repeat for rhythm, stress, and pronunciation.
RESPOND verbally with your thoughts
→ Retell in your own words. Use full sentences and include the new phrase.
HOTEL CHECK-IN CONFUSION
Listen & Respond
What Did They Say?
What problem did the guest face?
Idiom
Sort this out – To solve a problem.
Example: The teacher sorted out the seating arrangement.
Phrasal Verb
Figure out – To find an answer or solution.
Example: She figured out how to fix her phone.
Challenging Vocabulary
Reservation – An arrangement made in advance to secure a service.
Example: We made a dinner reservation at the restaurant.
PIE Practice
Pronunciation: Practice “reservation” (rez-er-VAY-shun).
Intonation:
“We’ll sort this out quickly.” (Stress quickly)
“We’ll sort this out quickly.” (Stress sort)
Expression: Use “sort out” when fixing confusion.
Your Turn
Say: “Can you help me figure out the problem?”
Have you ever had a reservation issue?
Transcript of Recording
AAudio Passage (121 words)
“Good evening, welcome to the Sunset Hotel. May I have your name, please? Thank you. Oh, I see the reservation, but it looks like there’s been a small error. The system shows your room will be ready tomorrow, not tonight. Don’t worry—we’ll sort this out quickly. While we work on the details, please have a seat in the lobby. Sometimes reservations get mixed up, but we always do our best to find a solution. I’ll call a manager to help us figure out the best option. We appreciate your patience and will make sure you have a comfortable stay. Thank you again for choosing the Sunset Hotel.”