Lost Luggage Report
Listen to the following audio
Answer the following questions
What problem are passengers from Flight 329 experiencing?
What does the expression “travel light” suggest in this announcement?
What steps should passengers take if their bags have not arrived?
How does the airline plan to resolve the situation?
What tone does the speaker use to reassure passengers despite the inconvenience?
Read the transcript if needed
“Attention passengers arriving from Flight 329: if your bags have not arrived, please come to the customer service desk to file a claim. We understand this is stressful, but it does help to travel light, because smaller bags are easier to track. Once your form is complete, our staff will work with the delivery team to drop off your luggage at your hotel or home as soon as it is located. We sincerely apologize for the inconvenience and will do our best to keep you updated.”
How would you use the following expressions?
Idiom: Travel light – we use this idiom when someone carries only a few things, usually to make traveling easier.
Examples to use:
“It’s best to travel light when flying to avoid delays.”
“She always travels light, carrying just a backpack.”
“I decided to travel light and only bring what I really need.”
“He likes to travel light in life and not take on too many responsibilities.”
Phrasal Verb: Drop off – we use this phrasal verb when leaving someone or something at a place.
Examples to use:
“I usually drop off the kids at school.”
“She dropped off the package yesterday.”
“He is dropping off the documents at the office now.”
“They will drop off the luggage this evening.”
