Understanding 21

The Phone Call

Listen to the following audio

Answer the following questions

  • Who called the narrator?

  • What idiom described how they faced the problem?

  • What phrasal verb explained what they did with the charges?

  • Sum up what happened as if you were explaining it to a friend.

Read the transcript if needed

“Last night, I received a phone call from my bank saying there was suspicious activity on my account. My heart raced as I listened to the representative explain the charges. I knew I had to bite the bullet and deal with the problem right away, even though I hated talking about money issues. She helped me figure out which purchases were mine and which were fraudulent. After answering questions and confirming details, the account was secured. I felt nervous at first, but by the end of the call, I was relieved to know the situation was under control and my money was safe again.”

How would you use the following expressions?

Idiom: Bite the bullet – We use this idiom when facing something difficult or unpleasant with courage.

Examples:

  • “He had to bite the bullet and pay the fine.”

  • “I finally bit the bullet and cleaned the garage.”

  • “They will bite the bullet and tell the truth.”

Phrasal Verb: Figure out – We use this phrasal verb when solving or understanding something.

Examples in different tenses:

  • Present: “I always figure out problems quickly.”

  • Past: “She figured out the answer yesterday.”

  • Continuous: “He is figuring out how the system works.”

  • Future: “We will figure out a solution tomorrow.”

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