Everyday Situations
The Situation
You are asked a question unexpectedly in a public or personal situation.
You weren’t prepared, and you don’t fully understand why the question is being asked.
From the brief explanation, you learn that something unexpected came up — a misunderstanding, a complaint, a missing detail, or a concern. You are being asked to respond on the spot, without time to prepare.
The person asking the questions appears serious. Others may be listening. You feel slightly caught off guard. You are expected to respond clearly and calmly. Long pauses or emotional reactions may make the situation worse.
Your Task
Respond immediately and appropriately.
You do not have all the details, but you are still required to respond.
It is acceptable to ask for clarification or express surprise politely.
Questions
“Can you explain what happened?”
“When did you first notice this?”
“Why wasn’t this addressed sooner?”
“Were you aware this could be an issue?”
“Who else was involved?”
“Is this something you’ve dealt with before?”
“Why do you think this came up now?”
“Did you understand what was expected?”
“Was there any miscommunication?”
“Do you see how this could be a problem?”
“Are you saying this wasn’t your responsibility?”
“What would you say if someone misunderstood you?”
“Could this have been avoided?”
“What would you do differently next time?”
“How should this be handled now?”
“Is there anything you want to clarify?”
“What information are you missing?”
“Do you feel you were treated fairly?”
“Is there anything we should review?”
“Is there something we should be concerned about?”
