Canceling a Subscription
Read the situation – Answer the question – Plan – Write your letter.
The following situation is a guide. Feel free to replace it with your own words.
Summary of What’s Been Happening
You’ve tried several times to cancel a monthly subscription, but the company keeps charging your account. You’ve checked your settings, emailed customer service, and still haven’t received a response. You’re frustrated but want to stay polite. Write a personal letter explaining the situation and asking for immediate confirmation of cancellation and a refund.
Check Your Understanding
What is the writer asking the company to do?
How should the tone of the letter sound?
Before You Write
What service are you trying to cancel?
How long have you been trying to stop the charges?
How many times have you been billed since canceling?
What do you want the company to do now?
How will you end your letter politely but firmly?
Write Your Letter
Date:
To: [Company Name or Customer Support]
Dear Sir or Madam,
[Write your letter here.]
Sincerely,
[Your Name]
