Reader 15

The Process

The process was introduced as a way to improve efficiency. The team was expected to carry it out while continuing their regular work. At first, everything seemed manageable, and the team adjusted without difficulty.

As time passed, however, some steps in the process were not clearly followed. Different team members interpreted the instructions in different ways. Instead of calling out the confusion, the team tried to work around the issue. This created inconsistency in how the process was applied.

Eventually, the team stepped back to review the process more carefully. By clarifying each step, they were able to apply it more consistently. The experience showed that even simple processes need clear guidance to be effective.


QUESTIONS

  1. What does “carry out” suggest about how the process was used?

  2. Why did inconsistency develop in applying the process?

  3. How did reviewing the process improve results?

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