Messages 04

Oct 11

Written By English w/ Nabi

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Your Desk Order

Subject: An Update on Your Desk Order

Hello Ms. Chen,

Thank you for ordering the Oakview desk. The color you selected is temporarily unavailable, and we expect another shipment in two weeks.

We can keep your order open, switch it to the same desk in gray, or cancel it and issue a full refund. The gray desk is available for delivery this Friday at no additional charge.

Please let me know which option works best for you. I’ll wait for your reply before making any changes.

I apologize for the inconvenience.

Daniel
Sales Associate

VOCABULARY

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DISCUSSION QUESTIONS

Share your thoughts. Use details from the message to support your answers.

What would the customer gain or give up by choosing the gray desk?
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How does Daniel make the problem easier for the customer to manage?

English w/ Nabi

Hello! I'm Nabi Blooms, an English tutor, writer, and creator of English with Nabi.

My goal is simple: to help English learners build confidence and improve their skills one step at a time. Through personalized lessons, reading materials, pronunciation practice, and easy-to-follow resources, I focus on making English clear, practical, and enjoyable.

I believe learning is most effective when students concentrate on one skill at a time. Whether we are working on reading, speaking, pronunciation, vocabulary, or grammar, my goal is to provide simple explanations and meaningful practice that support long-term progress.

I am passionate about helping learners sound more natural and communicate with confidence in everyday situations. Through my lessons, books, and learning resources, I strive to make English accessible, encouraging, and rewarding for learners of all levels.

http://www.englishwnabi.com