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Helping a New Employee

Subject: Your First Morning

Hi Jordan,

We’re looking forward to having you join our office on Monday. Please arrive at 8:45 and ask for me at the front desk.

Your computer account may not be ready until the afternoon, so we’ll begin with a tour and a review of our customer service process. You’ll also spend time watching how Nina handles incoming requests.

There’s no need to memorize everything on your first day. Bring a notebook, ask questions, and focus on understanding the basic steps.

See you Monday,

Grace
Office Manager

VOCABULARY

Write the words or expressions from the message that are new to you or that you want to review.

DISCUSSION QUESTIONS

Share your thoughts. Use details from the message to support your answers.

  1. How has Grace adjusted the morning plan because of the computer account?

  2. What does Grace expect Jordan to focus on during the first day?

  3. Which parts of the message might help Jordan feel less nervous, and why?

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