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Covering the Front Desk

Subject: Front Desk Coverage on Thursday

Hi Beth,

Would you be available to cover the front desk from 2:00 to 3:00 on Thursday? I need to attend a training session during that hour.

The appointment list will be updated before I leave, and I’ll place any unfinished forms in the blue folder. You would only need to check in visitors and answer incoming calls.

If you’re already assigned to another task, please let me know. I can ask our supervisor to help arrange coverage.

Thanks for considering it,
Nina

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DISCUSSION QUESTIONS

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  1. How does Nina help Beth understand what accepting the request would involve?

  2. What shows that Nina is asking for help rather than assuming Beth will agree?

  3. Why might preparing the list and forms make the change easier for both workers?

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