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Choosing the Right Printer

Subject: A Printer Option for Your Office

Hello Mr. Lewis,

Based on your request, I recommend the smaller printer for your office. You mentioned that your team prints mostly black-and-white documents and uses fewer than 500 pages a month.

The larger model is faster, but its extra features may not be useful for your current needs. The smaller model also costs less to maintain.

I’ve attached information about both so you can compare them. If you expect your printing needs to grow soon, let me know before you decide.

Best regards,
Carla
Business Sales Representative

VOCABULARY

Write the words or expressions from the message that are new to you or that you want to review.

DISCUSSION QUESTIONS

Share your thoughts. Use details from the message to support your answers.

  1. What information supports Carla’s recommendation of the smaller printer?

  2. Why might future growth change her recommendation?

  3. How does Carla help the customer make a decision instead of simply pushing one product?

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