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A Delivery Time That Will Not Work

Subject: Request to Change Our Delivery Window

Hello,

We received a notice that our office chairs will arrive Friday between 4:00 and 6:00 p.m. Our building closes at 4:30, and someone must be present to accept the delivery.

Could you arrange an earlier time or move the delivery to Monday morning? Please do not leave the boxes outside the building.

We can be flexible about the day, but we need a delivery window during office hours. Please confirm the change before sending the driver.

Thank you for your help,
Omar
Office Assistant

VOCABULARY

Write the words or expressions from the message that are new to you or that you want to review.

DISCUSSION QUESTIONS

Share your thoughts. Use details from the message to support your answers.

  1. Why is the current delivery window a problem even though it begins before closing time?

  2. What can Omar be flexible about, and what does he require?

  3. Why does he ask for confirmation before the driver leaves?

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