Small Business Owners
The Situation
You are asked to join a meeting without notice. You were told it involves “a business concern,” but no details were given.
From the introduction, you learn that an issue was raised involving a recent decision that affected customers, staff, or finances. Someone questioned whether the decision was appropriate or sustainable.
An accountant or advisor is present. Someone involved in daily operations is listening. A partner, investor, or senior staff member may also be present.
You run the business, but you don’t yet know which decision is being questioned. You are expected to respond clearly and confidently. Hesitation may be seen as lack of direction or uncertainty.
Your Task
Respond immediately and professionally.
You do not have all the details, but you are still required to respond.
Avoid sounding defensive or overwhelmed.
Questions
“Can you explain the reasoning behind this decision?”
“When was this decision made?”
“What information did you have at the time?”
“Who was involved in the discussion?”
“How did this impact customers or staff?”
“Were any risks considered?”
“Was this aligned with your long-term goals?”
“Did you consult anyone before deciding?”
“Was this communicated clearly?”
“Were alternatives discussed?”
“Are you confident this was the right choice?”
“Why might others see this as a concern?”
“Could this have been handled differently?”
“What would you adjust if you had to do this again?”
“How should this be addressed now?”
“Is there anything you want to clarify?”
“What support would help you moving forward?”
“Do you feel this decision was sustainable?”
“Is there anything we should review?”
“Is there something we should be concerned about?”
