Cleaning & Property Care
The Situation
You are asked to join a short meeting at the start of the day. You were told it involves “a client concern” from a recent job.
From the introduction, you learn that a property owner reported an issue after a cleaning visit. They said certain areas were missed, and one item may have been moved or damaged, though nothing has been confirmed.
A supervisor is present. Someone from scheduling or billing is taking notes. Your manager is listening closely. You worked at several properties that day, but you don’t yet know which location or task is being questioned.
You are expected to respond clearly and professionally. Pausing too long may raise concern.
Your Task
Respond immediately and calmly.
You do not have all the details, but you are still required to respond.
Avoid guessing or placing blame.
Questions
“Were you assigned to this property?”
“When was the last time you cleaned this location?”
“What areas were included in the service?”
“Did anything feel different from usual?”
“Were any items moved during cleaning?”
“Did you notice any damage at the time?”
“Was the job completed as scheduled?”
“Did the client raise concerns during the visit?”
“Who else worked at this property?”
“Was the checklist followed?”
“Are you saying the work was done correctly?”
“Why might the client feel something was missed?”
“Could this have been prevented?”
“What would you say to the client now?”
“How should we address this concern?”
“Is there anything you want to clarify?”
“What support would help in future jobs?”
“Do you feel expectations were clear?”
“Is there anything we should review?”
“Is there something we should be concerned about?”
