Childcare & Nannies
The Situation
You are asked to step into a meeting shortly after arriving for the day. You were told it involves “a concern raised by a parent,” but no details were shared.
From the introduction, you learn that a parent contacted management with questions about their child’s care yesterday. They mentioned a routine change and said they felt uncertain about communication, though no harm was reported.
A childcare coordinator is present. Someone from administration is taking notes. Your supervisor is listening carefully. You cared for several children that day, but you don’t yet know which child or moment is being discussed.
You are expected to respond calmly and clearly. Hesitation or unclear answers may raise concern.
Your Task
Respond immediately and professionally.
You do not have all the details, but you are still required to respond.
Avoid sounding defensive or dismissive.
Questions
“Were you caring for this child yesterday?”
“What routine was followed during that time?”
“Was anything different from the usual schedule?”
“Did the child show any signs of distress?”
“Were meals and rest times handled as planned?”
“Did you communicate with the parent that day?”
“Was anything noted or reported?”
“Who else was present during this time?”
“Were safety procedures followed?”
“Did you notice anything unusual?”
“Are you saying the care was appropriate?”
“Why might the parent feel uncertain?”
“Could communication have been clearer?”
“What would you say to the parent now?”
“How should we address this concern?”
“Is there anything you want to clarify?”
“What support would help in similar situations?”
“Do you feel expectations were clear?”
“Is there anything we should review?”
“Is there something we should be concerned about?”
