Reader 01
The Missed Order
Maya worked at a small printing shop near a busy shopping center. On Monday morning, a customer came to pick up 200 flyers for a restaurant event. The flyers were supposed to be ready by 9:00 a.m., but no one had printed them.
Maya checked the order sheet and realized that the customer had clearly explained the deadline. When he asked what happened, Maya did not blame anyone. She said, “I’m sorry. We dropped the ball on this order, and I understand why you’re upset.”
A few minutes later, Maya’s coworker Ben came from the back room. He looked embarrassed and said, “I thought it was already taken care of.”
Maya replied, “That’s how things slip through the cracks.” Then she turned to the customer and said, “We can print the flyers now and deliver them to your restaurant by noon. We want to make this right.”
The customer sighed. “I appreciate you fixing it, but this put me in a difficult position.”
Maya nodded. She understood that their mistake had created a serious problem for him.
SPEAK
Answer in complete sentences.
What went wrong with the customer’s order?
Why did Ben think the flyers had not been printed?
What did Maya offer to do?
How did the mistake put the customer in a difficult position?
Do you think Maya handled the situation well? Why or why not?
WRITE
Write 3 full sentences to explain:
What did Maya do after she learned that the flyers were not printed?
LISTEN
Listen to the recording and respond in complete sentences.
What did the speaker say?
Do you agree or disagree with the speaker? Why?
