Request for a Refund

Read the situation – Answer the question – Plan – Write your letter.
The following situation is a guide. Feel free to replace it with your own words.

Summary of What’s Been Happening

Your organization purchased supplies that arrived damaged. You contacted support but have not received a response. Write a professional letter requesting a full or partial refund.

Audio Block

Double-click here to upload or link to a .mp3. Learn more

Check Your Understanding

What happened with the order?
What should you ask the company to do?

Before You Write

When was the purchase made?
What items were damaged?
How did you try to resolve it before writing?
What refund or replacement are you requesting?
How will you end on a courteous note?

Write Your Letter

Date:
To: [Vendor Name / Customer Support]

Dear Sir or Madam,

[Write your letter here.]

Sincerely,
[Your Name]

English w/ Nabi

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